Refund & Cancellation Policy

🛡️ 30-Day Risk-Free Evaluation: We guarantee the speed, performance, and 99.99% uptime of our NVMe cloud infrastructure. All new hosting accounts are backed by an unconditional 30-day money-back guarantee.

1. Eligibility for Full Refund

If you are not 100% satisfied with our web hosting service or server performance within 30 calendar days of your initial purchase date, you are entitled to a full refund of your hosting subscription fees.

2. How to Request a Refund

To claim your refund, send an email to our billing desk at billing@nexushostcloud.store containing your order reference ID or PayPal transaction number. Refunds are reviewed and processed within 24 to 48 business hours back to your original payment method.

3. Subscription Cancellation

You may cancel your cloud hosting plan at any time through our client portal or by contacting support. Upon cancellation, your services will remain active until the conclusion of the paid term and will not renew.

4. Billing Inquiries & Support

For any questions regarding your invoice receipts, refunds, or payment terms, reach our billing team directly at: billing@nexushostcloud.store.